FAQ

A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. Then you can track your order by going to this page - TRACK MY ORDER <- Order Lookup Page.

Q: How long does shipping take?

A: Please allow up to 24-72 hours for your order to be processed and an additional 3 days to be shipped. Our fulfillment centers are located around the world; therefore, domestic orders (United States), will normally take about 7-16 days. For international orders, please allow up to 5-20 days.

Q: Why does shipping take so long?

A: Though we work our fastest and hardest to get your order shipped as quickly as possible, our fulfillment centers are located all around the world to provide our customers with a wide variety of products. Given this, the shipping times are slightly longer.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us. Step inside and discover the difference!

Q: Is your website secure with my personal information?

A: Absolutely! We take your privacy seriously. We use SSL security to ensure all your personal information is encrypted. Additionally, we do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!

Q: How do I order on your website?

A: Simply find your desired product and click the 'Add To Cart' button or click the "Buy Now Button". Next, fill in your shipping and billing information and we will have your order shipped to you as soon as possible!

Q: Does Kaupassa provide a quality guarantee for all the products being sold?

A: Certainly! If the product received is not as described or arrived damaged, please contact us immediately. We do all we can to ensure your best shopping experience. We will gladly offer a free exchange of the product. Simply ship the product back to us and email us with image and/or tracking proof once shipped.